Managed Services and Support

We're the IT experts, so you don't have to be.

About IMT's MSP

IMT understands that through greater IT investments, come greater expectations of your community to deliver and support them. IMT has created an enterprise level program that can be tailored to meet the needs of high activity information technology environments. IMT's MSP is a customizable program that removes the burden of worrying about your businesses technical infrastructure running smoothly and more efficiently.

Our Approach

The convergence of corporate strategies and IT initiatives enable organizations to realize competitive advantages through optimizing human and technical resources. As a leading systems integrator, IMT not only understands this convergence, but is also a driver of it. IMT has been a leader in the technical support market due to our expertise across datacenter, cloud, and video collaboration technologies.

View Our Support Technology Partners

Working with your team to...

Implement

Train

Escalate

Provide Critical Support

optimize your business operations.

We're the IT experts, so you don't have to be.

We have developed a buildable Managed Services Practice, driven by IMT Technical Account Managers to help identify and monitor key success metrics to help ensure our customers get the most out of their IMT projects and services investments.

Snapshot of IMT's MSP Offerings:

  • 24×7 IMT Support Hotline
  • MAM First Call Support
  • IMT Remote Engineer Support
  • Proactive PS Support (based on availability)
  • Technical Account Manager Governed (Single Point of Contact)
  • 3rd Party Case Management and Escalation
  • TAM and IMT Account Team Review Cadence

  • Project Coordination and Oversight
  • Service Review Meetings – Monthly
  • System Health Inspections – Monthly
  • Upgrade Recommendations and Planning
  • Advanced Consulting – Cloud Migration Readiness
  • Advanced Consulting – Infrastructure Review
  • Advanced Consulting – Software Solution Design

  • Advanced Consulting – Workflow Development Scoping
  • Advanced Consulting – Media Asset Management
  • Cloud Services Administration
  • Environmental Best Practices
  • Managed Services Utilization Reports – Monthly
  • Online Knowledge Base