At Brocade, our goal is to be as responsive, flexible, and highly disciplined as possible because your success is the ultimate measure of our own success.

Severity Levels:

Severity 1
Critical (S1): Your environment is down or performance is severely impacted due to but not limited to data loss or data corruption.

Severity 2
High (S2): The network is severely impaired or unavailable. You can still address other related issues, but a valid work-around is not yet available.

Severity 3
Medium (S3): A system or product function might have failed, but workflow is not impacted at the systems level.

Severity 4
Low (S4): The issue is non-critical and resolution within the next maintenance cycle or major release is adequate.


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