At Brocade, our goal is to be as responsive, flexible, and highly disciplined as possible because your success is the ultimate measure of our own success.
Critical (S1): Your environment is down or performance is severely impacted due to but not limited to data loss or data corruption.
High (S2): The network is severely impaired or unavailable. You can still address other related issues, but a valid work-around is not yet available.
Medium (S3): A system or product function might have failed, but workflow is not impacted at the systems level.
Low (S4): The issue is non-critical and resolution within the next maintenance cycle or major release is adequate.