Our Support Services Team provides a support mechanism to bring you the level of support you need, when you need it.

Your DataFrameworks purchase includes software support. Requesting direct support for questions can be initiated via telephone support or by email, support@dataframeworks.com. Full access to documentation and patch updates are also provided under our support agreement.

On-site assistance is available for the installation of, and training on, DataFrameworks ClarityNow solution. Though the product is easy to install and configure, a jump-start may be helpful in getting the management of all your data off the ground.

Custom Support offerings are also available to meet the challenges of unusual or dynamic environments. Our Support Services Team can tailor and price an agreement to meet your needs and fill the requirements of most companies whose needs fall outside of our standard support offerings.

Contact our Support Services Team

You are also welcome to call us during support business hours* at 925.201.5123 Extension 3.

* Support Hours are Monday to Friday, 9:00 a.m. to 5:00 p.m. (GMT – 08:00) Pacific Time (US and Canada)

DataFrameworks Service Offerings:

▪Same business day email response (within 8 business hours)
▪Unlimited phone incidents (M-F, 8-5, CA local time)
▪Email notification of patches/upgrades, patches via customer-intiateddownload
▪Includes all version upgrades for covered product modules while under continuous software support